Harmony EMR support

Before contacting support

• Confirm that your device has a stable internet connection and that the app is up to date.
• For sign-in problems, verify your work email and use “Forgot password” on the sign-in screen if needed.
• For missing modules, branches, departments, or records, contact your hospital administrator because access is based on your assigned role.
• For camera, microphone, photo, document, or notification issues, review Harmony EMR under your device’s app-permission settings.

Report a problem

Email harmonyspringsfamily@gmail.com with your name, work email, branch, device model, app version, and a short description of what happened. Do not include patient information, passwords, or screenshots containing confidential records in ordinary email.

Account and data requests

For deactivation, correction, or deletion of eligible account information, follow the verified process on our account access and deletion page.

Medical emergencies

This support channel is not monitored as an emergency service. Follow hospital emergency procedures or contact the appropriate emergency service immediately.