Account access and deletion

How to submit a request

Send an email from your registered work address to harmonyspringsfamily@gmail.com with the subject “Harmony EMR account request”. Include your full name, staff ID if available, assigned branch, and whether you are requesting access correction, account deactivation, or deletion of eligible account data.

Verification and timing

To protect confidential information, we will verify your identity and authority before processing the request. We may coordinate with your hospital administrator or employer. We will acknowledge the request and explain the outcome or any additional verification needed using your registered contact channel.

What can be deleted

Where permitted, we can deactivate the sign-in account and delete or anonymise personal profile information that is no longer necessary. Access tokens and active sessions are revoked when an account is deactivated.

What may need to be retained

Patient records, clinical entries, prescriptions, orders, results, billing records, security logs, and audit history created or accessed through the account may need to be retained to protect patient safety, preserve record integrity, prevent fraud, and meet healthcare, employment, financial, or legal obligations. Where possible, retained records are separated from active account access and limited to authorised purposes.

Need immediate access removal?

If a device is lost, credentials are exposed, or access should end urgently, contact your hospital administrator and phone Harmony Springs on 080 3730 3271. Do not wait for the standard email process.